STARE Template

Use this template for incident updates. Keep entries concise and structured.

## Template

**Status:** <UP / DOWN>
**Location:** <Site / System>
**Impact:** <# of users / scope>

---

**Taken Actions (L1/L2/L3):**
- <Action 1>
- <Action 2>
- <Action 3>

---

**Assigned Refer-Out Group:**
- <Vendor / Team>
- <Case / Ticket ID>

---

**Raised Escalations:**
- <Escalation Code (e.g., E1I2, E2I3)>

---

**Expectation (Next Plan of Action):**
- <Next step>
- <Owner>
- <ETA if applicable>

Example

Status: UP Location: Iligan Site Impact: 100 users

Taken Actions (L3):

  • Identified WLC hardware failure impacting all WiFi users
  • Implemented workaround by reconfiguring spare device
  • Users validated WiFi service restoration

Assigned Refer-Out Group:

  • Cisco TAC
  • SR12345678

Raised Escalations:

  • E2I3

Expectation (Next Plan of Action):

  • Close P1 incident ticket
  • Open P3 ticket to track replacement unit from Cisco
  • Owner: L3 Network Team